Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS

1. This website is operated by Refillogic LTD Where these terms and conditions use terms such as "we", "us" and "our" they refer to Refillogic LTD.. 

2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.

GENERAL CONDITIONS

5. We reserve the right to refuse service to anyone, for any reason, at any time. 

6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 

8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. 

ONLINE STORE TERMS

9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 

11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

14. Your order will only be accepted by us once your goods have been dispatched.

MODIFICATIONS TO OUR SERVICE AND PRICING

15. Prices for items are subject to change without notice. 

16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 

DELIVERY

18. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

19. Where you select an option, orders placed on Fridays, Saturdays or Sundays may not be despatched for delivery until the following Monday and so may not be received until Tuesday. 

ORDER CANCELLATION

20. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

21. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

22. Where you have ordered a personalised, perishable or time critical item (such as food, e-vouchers) you may not be able to cancel for a full refund.

LIABILITY AND INDEMNITY

23. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

24. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

JURISDICTION

25. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.

ENTIRE AGREEMENT

26. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.

GENERAL

27. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

28. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.

Giveaway Terms and Conditions

Unless otherwise stated, all Refillogic competitions and giveaways operate under the following terms and conditions (where relevant):

  1. This competition is open to residents of the UK, Channel Islands, Isle of Man and Republic of Ireland aged 18 years or over, except for those associated with Refillogic LTD, the company or individual responsible for the provision of the prize, their respective families or anyone else associated with this competition.
  2. All information detailing how to enter this competition forms part of these terms and conditions.
  3. Supplying an email address within the Sign Up For A Newsletter section means that the entrant is willing to be added to the Refillogic mailing list. Upon receipt of any correspondence, the entrant will be free to unsubscribe at any time.
  4. The Promoter of all competitions and giveaways is Refillogic LTD
  5. All entries must be received by the advertised closing time date. 
  6. All prizes are non-transferable and there are no cash alternatives. The prize is subject to availability.
  7. Winners will be chosen at random unless otherwise stated in the terms and conditions for each contest and the winners will be notified as soon as possible after the draw.
  8. The winner will be contacted by email. If the winner does not reply within 7 days another winner may be chosen.
  9. The winner must provide a valid UK postal address for receipt of the prize. If the winner does not provide a valid UK postal address within 7 days of replying to the winner notification email sent by the Promoter, another winner may be chosen.
  10. Events may occur that render the competition itself or the awarding of the prizes impossible due to reasons beyond the control of the Promoter, and accordingly the Promoter may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Promoter as a result thereof.
  11. English law applies and the exclusive jurisdiction of the English Courts shall prevail.
  12. By submitting an entry, all entrants are acknowledging and accept the terms and conditions for the giveaway.
  13. Each winning entry will be validated, and if the instructions for entry have not been followed for that third party widget entry, a new winner will be chosen.
  14. Each entry is a single entry into the giveaway and stands alone as such. Any incorrect entries from the winner only make these entry methods invalid, not all the winners’ entries. The winning entry method from them will still be valid as long as it complies with our other terms and conditions.
  15. Entries using any software or automated process to make bulk entries will be disqualified.
  16. Delivery of prizes may take up to 28 days unless otherwise stated within the specific details; please allow this time before querying the dispatch of an item.
  17. For competitions/giveaways with more than one prize, you will be informed which one you have been chosen for, and there will be no alternatives.
  18. Giveaways with first prizes and runners up prizes; first prize will be randomly drawn first, and any runners up prizes will be drawn sequentially thereafter.
  19. For giveaways where there is a creative element, e.g. photos, etc then there is only one entry per person per email depending on entry methods.
  20. As already stated, circumstances beyond Refillogic LTD's control can prevent prizes from arriving or being produced.